Working with a professionally trained Coach is a powerful and rewarding experience that gets you further than you would get on your own. That is why many of the world’s top leaders and achievers have a Coach.

We are focused primarily, but not exclusively, on working with Client facing personnel, specifically Sales Professionals, Customer Service representatives, Project Managers and Consultants.

There are many ways that Coaching can help you to: develop your people to become better performers, take on more responsibility, manage change, and achieve business objectives.

When we first work with you we prefer to spend some time getting to know a bit about your business and to understand what results that you want to achieve at the organisational level. We can then advise you how we can structure Coaching to achieve those results. Based on these discussions we will put forward a detailed plan and proposal to you containing all the relevant information, including agreed measures of performance so that you can monitor progress and the return on your investment.

You can have a choice of Coaches, all of whom are professionally trained, and we will agree with you how they should be allocated to individuals, groups or teams. Once you are happy with the plan and terms of agreement have been finalised the Coaching will commence.

Here is just one example of how a Coach can work with you:

Example using 1 to 1 Telecoaching

The client is a Financial Advisor and he is targeted to achieve a level of sales turnover (Goal 1) and a number of new clients per annum (Goal 2). Because he travels a lot face to face Coaching is difficult to organise, so he is receiving a 1 hour Telecoaching session each week.

The client phones the Coach each week. Where possible they try to set a regular day/evening and time each. The targets (Goals) are discussed to ensure both the client and the Coach fully understands the context within which they are working together.

The Goals are then set in terms of value of sales and number of clients to be achieved within the timescales of the agreed Coaching period (the number of Coaching sessions within the terms of the agreement).

The Coach works with the client to identify strategies that will lead to the achievement of the Goals. These might include sell more volume, higher value, cross selling, new markets, networking, referrals, linked markets etc.

The Coach encourages and guides the client to offer new thinking, creativity, ideas, skills and knowledge, and where appropriate brings their own experience and ideas to the session. These are captured and used to establish a number of actions for each strategy that are to be completed by client by the next Coaching session. The Coach holds the client accountable for completing the actions.

The Coach monitors progress throughout, working with the client to understand what works well and building upon successful strategies. They work together to identify barriers to performance, of either a practical or emotional nature. A professionally trained Coach has a range of Coaching skills and techniques available to help clients continue to move forward, also providing lots of encouragement and motivation.

At the end of the Coaching period progress is fully discussed and appreciated and any learning points are highlighted to enable the client to continue to benefit from the Coaching experience in the longer term.

We also offer Team Coaching and Coach Training.

For more information on Professional Coaching please contact us or call us on 0845 330 7884.